Terms & Conditions

  1. Purpose of Engagement
    Eyre Refunds is authorised by the client to identify, investigate, and recover unclaimed or lost funds on their behalf. By signing the ” Authority to Act, Investigate & Release ” form, the client appoints Eyre Refunds as their agent for this purpose.
  2. Identity Verification
    To comply with legal and regulatory requirements, all clients must provide certified proof of identity. This includes certified copies of documents such as a driver’s license, passport, or birth certificate, and a Medicare card. For businesses, confirmation of the registered business name and address is also required.
  3. Privacy and Confidentiality
    Eyre Refunds is committed to protecting client privacy in accordance with Australian privacy laws. Any personal or business information provided will be used solely for the purpose of identity verification and claim processing. No information will be disclosed to third parties unless legally required or with the client’s written consent. We do not use or share your personal information for marketing purposes.
  4. Fees and Charges
    Eyre Refunds charges a commission only upon successful recovery of funds. No upfront fees apply.
  • For individuals, the service fee is 10% of the recovered amount (plus GST if applicable).
  • For companies or business entities, the service fee is 15% of the recovered amount (plus GST if applicable).

Once the refund is successfully released to the client, an invoice for the applicable service fee will be issued. Payment is due within 7 days of invoice date.

  1. Payment of Funds
    Recovered funds are paid directly to the client by the relevant authority via cheque or EFT. Eyre Refunds does not receive or handle client funds. After payment is confirmed, Eyre Refunds will issue an invoice for its service fee.
  2. Timeframes
    Eyre Refunds aims to process claims efficiently, but processing times may vary depending on the complexity of the claim and the response time of the relevant agencies. No specific timeframe is guaranteed.
  3. Limitation of Liability
    Eyre Refunds is not liable for any loss, delay, or failure to recover funds due to incorrect information provided by the client, agency decisions, or circumstances beyond our control.
  4. Termination
    Clients may withdraw from the process at any time before the claim is lodged. Once a claim has been submitted, the client remains liable to pay the agreed service fee upon successful release of the funds.
  5. Governing Law
    These Terms and Conditions are governed by the laws of South Australia. Any disputes will be subject to the jurisdiction of South Australian courts.

Acceptance of Terms

By signing and submitting the “Authority to Act, Investigate & Release form” and providing the required identification, the client acknowledges and agrees to these Terms and Conditions.